Cheating the reader – by Matt Johnson

Back in the traditional days of publishing, many writers viewed self-publishing as the option of last resort. To an extent, self-published authors were unfairly regarded as second-rate because they couldn’t find an agent or sell their book to a big publisher. They were ridiculed as “vanity” authors.

We don’t hear much of that anymore. Self-publishing is finally earning the respect it deserves. High-profile indie author successes are climbing the best seller charts. Their commercial success is changing perceptions about self-publishing one reader at a time.

I looked at the best-seller lists this week, to try and pick up some ideas. Three authors I noticed, were indies. Incredible, you might think? Well done to them.

But, on checking the details of the books, something didn’t look kosher. Huge (and I mean huge) numbers of 5* reviews, fantastic sales but all three had a very significant number of critical reviews.

“If your book is poorly-conceived or poorly-edited, readers will reject it,” I have always been told. Most of the critical reviews mention things like a poor plot, weak characters, bad editing and poor writing. The 5* reviews say the opposite.

Most of the ‘how to’ advice tells us that ninety percent of your book’s success will be determined by its quality. The other ten percent is distribution, marketing and luck. We are told that if we remember nothing else we should remember that the very most important marketing you can do is to write a great book that markets itself on the wings of reader.

“Pretty good” isn’t good enough if you want to spark word of mouth.

And yet, here we are seeing, what appear to be poorly written books in the top ten best-selling list.

How can this be?

All three indie books I looked at had many hundreds of 5* reviews and less, but a rather high number, of very critical reviews. They had many more reviews than any of the well-known authors like Lee Child, Patterson and Baldacci, and I mean a lot more!

I looked at the 5* and 4* reviews and, in particular, some of the reviews from ‘top’ reviewers. What I noticed was that many of these reviewers write quite comprehensive reviews upwards of two or three times a day, and almost exclusively on indie written novels, from a wide range of genres.

Such an incredible appetite for reading amazes me, and such eclectic taste as well?

A lot of the great reviews were also very similar and rather more than one might expect to see from a reader. They read more like you would expect to see from a critic. Could it be that they are paid for? I might add that it did seem that almost every book these people review earns 5*, with a few 4* reviews here and there.

The critical reviews seemed to follow a common theme, with many readers reporting disappointment and a sense of having been tricked by the 5* reviews. Many were written in a way that seeks to warn others away from making the same mistake.

I then took a look at the author’s twitter pages. No clues here, all were pretty ordinary, but they did seem to have a lot of followers. So, I used a programme to look at their followers. In one case, with an author who’s first novel has over 1000 5* reviews, I found that the vast majority of his followers were either bots (automated/not actually people) or fellow indie authors. Very few were readers.

Like many of you, I have read the stories of how it is possible to buy 5* reviews, indeed I have had several tweets and emails offering them for sale. I have been offered facebook likes and followers, and twitter followers (thousands) if I would just pay for the privilege. I’ve always ignored these, as I imagine most indie authors do.

If you buy twitter followers, does it give an impression of success, and how many people are going to check to see if the followers are actually bots?

I’ve also ignored the large number of indie authors who have contacted me asking me to do a 5* review ‘exchange’. I post for them, they post for me. No, thanks.

Smashwords, and its founder Mark Coker, tell me that they have over eighty thousand independent authors registered with them. No doubt, the vast majority of these authors share the morale high ground and will not enter into dishonest practices.

But, if that’s an indication of how many indie authors there are in the World, it doesn’t take too many of them to be involved in review exchanges to see that you could quickly build up a false picture as to the quality of a book.

Not all, it seems, are playing the game fairly. And it seems to work. I now have no doubt that indie author books are appearing in the best-seller lists which have entered those lists thanks to the author knowing how to influence the retailer algorithms or, in old-school terms, to cheat.

Cheating gives all us indies a bad name. All those buyers that are taken in by the wonderful (purchased) reviews will feel let down and their trust in the review system will lessen. In line with this, they will feel less likely to trust that the work of indie authors is worth reading. You can’t con people too many times before they start to react.

These authors are generating sales, making money and laughing all the way to the bank. It won’t last, they are not building a readership as the people who buy their work will not return to buy again. But in the mean time, all us indies get a bad name.

Damn them.

Post trauma stress – the cathartic effect of writing

It has quite surprised me how many people are now trying out writing as a contributory means to help treat PTSD, post traumatic stress disorder. Questions levelled at me, as to how writing helped me, have prompted me to put this post together.

PTSD – the chemistry

In examining PTSD, one of the known factors is that an instance of overwhelming terror can alter the chemistry of the brain, making people more sensitive to adrenaline surges even decades later.

This sensitivity to adrenaline surges is a major factor in post-traumatic stress disorder, in which people can experience normal events as repetitions of the original trauma.  PTSD affects combat veterans, crime victims and millions of others. Its cause has biological basis in its affect on the brain.

New studies in animals and humans suggest that specific sites in the brain undergo these changes. Scientists say the findings may allow development of medications to blunt the biological changes present in post-traumatic stress disorder.

For the brain changes to occur, scientists now say that people usually have to experience the stress as catastrophic, an overwhelming threat to life or safety and one over which they have no control. Less severe stresses, such as the death of a loved one or relentless financial problems, do not seem to trigger the biological changes.

When I started  receiving counselling, it was explained to me like this.

When you are working in a high stress environment such as a war zone or any work where you are subject to regular, frequent and high adrenalin surges the brain is slowly, cumulatively, affected by this regular level of adrenalin in the body. Whilst adrenalin is an incredible aid in the preparation for and enactment of the flight and fight response, it has a side effect in that it ‘eats up’ a chemical called serotonin.

Serotonin is a naturally produced chemical that works in the body as a neuro-transmitter. It is widely thought to be a contributor to feelings of well being and happiness. What is does is smoothly transmit thought processes so that the brain operates in an organised and structured way.  Serotonin also has some cognitive functions, including memory and learning. It’s presence in the body is essential to the regulation of mood, appetite and sleep.

So, when exposure to a work environment or a series of events causes the body to regularly produce adrenalin, the effect is that serotonin levels drop.

As a result, the brain starts to operate less efficiently. Thought processes become less clear, sleep is interrupted, memory confused etc.

Then a major catastrophic event causes a massive adrenalin  and chemical surge in the brain. A hormone called cortisol is released into the amygdala section of the brain, the section that handles memory. This hormone release acts as a memory enhancer. Thus, an incredibly detailed and indelible memory of the catastrophic event is retained by the brain.

This enhanced memory explains, to an extent, why victims of PTSD struggle to ‘forget’ the event and move on and also why they suffer flashbacks and dreams about the event.

PTSD symptoms

I wonder how many people reading this will have heard of PTSD and wondered exactly how victims are affected? How many will have seen veterans talking on TV about experiences and see that brave people become emotional and unable to talk any further, the surge in feelings overcoming their ability to talk.

In fact, symptoms are far more wide ranging than most people realise and can vary widely between individuals. They may develop during the first month after a person witnesses a traumatic event. However, in many  of cases there may be a delay of months or even years before symptoms start to appear.

This is a summary, it is not exclusive, as I am not an expert.

A person with PTSD will often relive the traumatic event through nightmares and flashbacks, and have feelings of isolation, irritability and guilt.

Problems sleeping and find concentrating difficult. The symptoms are often severe and persistent enough to have a significant impact on the person’s day-to-day life.

Some people with PTSD experience long periods when their symptoms are less noticeable. This is known as symptom remission. These periods are often followed by an increase in symptoms. Other people with PTSD have severe symptoms that are constant.

Re-experiencing is the most typical and widely publicised symptom of PTSD.

A victim may involuntarily and vividly relive the traumatic event in the form of flashbacks, nightmares or repetitive and distressing images or sensations. Being reminded of the traumatic event (the trigger) can evoke distressing memories and cause considerable anguish.

Trying to avoid being reminded of the traumatic event is another key symptom of PTSD.

Reminders (triggers) can take the form of people, situations or circumstances that resemble or are associated with the event.

Many victims of PTSD will try to push memories of the event out of their mind. They do not like thinking or talking about the event or events in detail. Think of those WWII veterans who well up when being interviewed for documentaries, a display of emotion repeated by Iraq and Afghan veterans who appear to talk about their experiences in more recent programmes.

Some victims repeatedly ask themselves questions that prevent them from coming to terms with the event. For example, they may wonder why the event happened to them and whether it could have been prevented. Often, they may blame themselves and many feel guilt that they survived when others didn’t.

Someone with PTSD may be very anxious and find it difficult to relax. They may be constantly aware of threats and easily startled. This state of mind is known as hyperarousal. Irritability and anger may be a clear indication of this arousal state.

Some victims try to dampen down their feelings by trying not to feel anything at all. If you know an ex-cop or a veteran who you might describe as a ‘cold fish’ then what they may be showing is emotional numbing, a way of coping.

Someone with PTSD can often seem deep in thought and withdrawn. They may also give up pursuing the activities that they used to enjoy.

Other possible symptoms of PTSD include depression, anxiety and phobias. Drug and alcohol misuse are common as a means to dealing with the symptoms experienced.

PTSD often  leads to the breakdown of relationships and causes work-related problem.

Surprised at the range of symptoms? Imagine trying to cope with them and you will have a handle on the challenges facing victims.

Writing

Many victims, me included find that counselling helps them to understand what is going on within their own minds and bodies. It helps to appreciate how a simple chemical imbalance in the brain has been triggered and how the physical and psychological effects that follow are a result of that imbalance.

But counselling doesn’t fix the symptoms on it’s own. Anti depressants are a great help and they worked for me. The pills help the body restore chemical balance so that the brain can then start to regain control.

For me, writing started as a way of helping the counselling. Like many victims, I became emotional when prompted to talk about experiences and describe what had caused the PTSD in the first place. Like many, I was advised not to worry and to try and make notes to bring back to counselling session that I could use to refer to and which might help the counsellor to help me. I made the notes at times when I felt up to it, writing down what had happened, how I had felt, how it had affected me. I recorded dreams that I had, flashbacks and imaginary. Over the weeks and months I found that writing things down helped my brain to get things focussed, to get my thoughts back in order and to regain structure and control.

It helped immensely.

And had an unexpected benefit when my counsellor was moved to comment on how much she enjoyed my writing.

So, one day I followed her advice again and started to weave the notes jotted down into a novel. The more I wrote the better I felt. There were several dips, several times when I found myself reliving things in a way that I preferred to avoid, but, despite the low points, the overall direction was onwards and upwards.

PTSD affects people in many ways, so what works for one will not necessarily work for another, but the fact that so many people have had such enjoyment out of reading a book that came about in such an unexpected way has given me immense reward. People have contacted me, some have described me as inspiring. That may be. What I can say is that the feedback has inspired me to carry on writing and we’ll just see if it continues to help keep the demons at bay. Not just for me, but also for the many others that have and will experience the nightmare as well.

Recommended reading: How the Mind Forgets and Remembers – Dr Daniel L Schacter.

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